Microsoft Dynamics CRM Interview Questions

The Microsoft Dynamics CRM Interview Questions is a sum-up of verticals accessible in the Microsoft Dynamics CRM technology. This is an article comprised of Microsoft Dynamics CRM interview questionnaire. The piece of writing has been drafted by Microsoft Dynamics CRM specialists, Microsoft Dynamics CRM experts, and Microsoft Dynamics CRM trainers. These specialists have used best of their knowledge while developing the Microsoft Dynamics CRM interview questions and answers for freshers as well as for experienced candidates. Moreover, this article not only provides the answers to tricky questions but also explains the reasons thoroughly. The questionnaire contains detailed answers covering basic and advanced Microsoft Dynamics CRM interview questions. Now, cracking the Microsoft Dynamics CRM has become an easy task for all participants.

microsoft dynamics crm interview questions

About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a column of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft advertises Dynamics applications throughout a network of promotion partners who offer particular services. Microsoft Dynamics CRM outlines part of "Microsoft Business Solutions". Dynamics can be utilized with other Microsoft programs and services, such as Azure, Office 365, Outlook, SharePoint, and Yammer. The Microsoft Dynamics CRM focus-industries are retail, public sector, manufacturing, financial, services, and other services. Microsoft Dynamics CRM tenders services for all kinds of businesses.

Microsoft Dynamics CRM Interview Questions And Answers

1. What are the different types of solutions in Dynamics CRM?

There are two types of Dynamics CRM solutions: Managed and Unmanaged. We have ‘Default Solution’ also in CRM with all components of an instance

2. Can we export Default solution as “Managed Solution”?


3. What is Managed Solution?

Managed solutions is a kind of complete package that we can distribute to others to install in their CRM organizations.

4. What is the unmanaged solution?

An unmanaged solution is a group of unmanaged customizations. Any unmanaged customized solution component can be associated with any number of unmanaged solutions.

We can export an unmanaged solution as a Managed solution. We can’t rollback the customizations once import into CRM instance.

5. Can we update the components in Managed solution?

No, we can’t update the components in a Managed solution.

6. What is the process to update the Managed solution?

By using Managed Properties or a Managed solution.

7. How can we know the Owner of the Managed solution?

Each Managed solution is linked with Publisher. The publisher indicates the owner of the Managed solution who developed it.

8. What is the difference between Remove and Delete buttons on the solution?

Remove button release the components from the solution whereas Delete button removes the component from CRM system.

9. What are all the components require to Publish when they update in the system?

Below solution components require publishing when they are updated:

  1. Application Ribbon
  2. Entity
  3. Entity Relationship
  4. Field
  5. Form
  6. Message
  7. Option Set
  8. Site Map
  9. Web Resource

10. What are the minimum privileges required to create a solution?

  1. Read-write of Customizations
  2. Read-write of solutions
  3. Read-write of publishers
  4. Read-write of web resources
  5. Import and Export customizations
  6. Publish customizations

11. What is the difference between Dialogs and workflow?

Dialogs refer to synchronous processes which require user input, a wizard-like an interface. Whereas Workflow refers to Asynchronous process which requires no user input and it is a background process.

12. What is Plug-in?

A plug-in is a custom business logic which functions for integrating Microsoft Dynamics CRM 2011 with Microsoft Dynamics CRM online. This integrating is to augment or modify the standard behavior of the platform.

13. What is workflow?

Workflow involves the automation of business processes from one party to another whose actions are in accordance with a set of rules.

14. What is the difference between plug-in and workflow with regard to security restrictions?

The user requires a system admin or system customizer security role and membership in the development administrator group, in order to register a plug-in with the platform. Whereas, the user can use the web application for workflow.

15. What is E-mail router in Microsoft Dynamics CRM?

E-mail router in MS CRM forms the software component which creates an interface between the Organization’s messaging system and the Microsoft Dynamics CRM deployment.

16. Should my Active Directory Domain have Microsoft Exchange Server installed in it?

No, it is not necessary. One can use in-house or external SMTP and POP3 services.

17. How can you enable or disable the form assistant? And how to be sure that the form assistant is expanded or not?

One can use the following pathway to ensure this: Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.

18. What is meant by Metadata services of MSCRM?

The metadata of MSCRM holds the information about the attribute and the entity. For instance, platform name, datatype of attribute, size of the attribute, display name, etc

19. What is Discovery Services?

The discovery services function for determining the correct organization and URL. MSCRM has many servers, each of which it, might be dedicated to multiple organization.

20. How to create a Custom Entity record using SDK?

Using Dynamic Entity.

21. How to join two table using Query Expression?

Using Linked entity. You should always try to minimize the number of SWS calls that we make in the database. Often during code review, it is explored that the number of Microsoft CRM web-service could have been reduced by making use of the Linked-entity concept. So we should always look for the opportunity to minimize the effort.

22. I Am Using Singleton Pattern And Found That Two Objects Are Created , How Is It Possible?

If you have multiple worker processes configured then not all of the requests are handled by the same process and thus not the same singleton. so if multiple singleton are handling requests then obviously multiple objects will be created.

23. How To Enable/disable The Form Assistant? How To Make Sure The Form Assistant Is Expanded/collapsed On A Form?

Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the "Enable the Form Assistant" and "Expanded by Default"

24. What Are The Maximum Number Of Tabs Allowed On A Microsoft Dynamics Crm 4.0 Form?


25. Can We Modify The Name Of Root Business Unit?

No; We will have to re-install MSCRM.

26. Which Security Roles Allow You To See Secured Fields?

System Administrator : The System Administrator field security profile gives full access to all secured fields in Microsoft Dynamics CRM. By default, all users who have the System Administrator security role have this profile. This profile is system managed and can’t be updated or deleted.

27. What Type Of Operations And Data Can Be Audited In Crm?

Below data and operations can be audited in CRM:

  • Create, update, and delete operations on records.
  • Changes to the shared privileges of a record.
  • N:N association or disassociation of records.
  • Changes to security roles.
  • Audit changes at the entity, attribute, and organization level. For example, enabling audit on an entity.
  • Deletion of audit logs.
  • When (date/time) a user accesses Microsoft Dynamics CRM data, for how long, and from what client.

28. What Is The Char Limit For Custom Components Pre-fix?


29. What Are Requirement Levels We Have To Create A New Field For An Entity?

  • Optional
  • Business recommended
  • Required

30. What is early binding, what are the benefits and the drawbacks?

Mention – Early binding creates strongly typed code which is easier to read and moves the errors to compile time and not runtime. Early binding stops syntax errors which can occur with late bound code.

31. What is the effect of making a plugin sandboxed?

Mention – CRM online can only deploy Sandboxed plugins and Limitations such as

  • Access to the file system (C Drive)
  • system event log
  • certain network protocols
  • registry
  • You cannot access any other DLL’s
  • IP addresses cannot be used
  • Only the HTTP and HTTPS protocols are allowed.
  • In isolated mode, you cannot call any external DLL’s\DLL’s in the GAC

32. When do you use OData?

Mention – OData is the primary method to retrieve information from related records

33. What is the POA table and how can it affect performance?

Mention – security, sharing problems.

34. Can We Hide Tab In Ms Dynamic Crm Form Using Javascript? How?

Yes we can hide particular section using following line of code.


35. How Do Secured Fields Behave For Offline Synchronization?

Only the secured field values that you have access to repeat into the offline database. If you don’t have access to the data, it is not saved offline.

36. What Is the Max Chars Limit for “multiline Textbox”?

The Max Chars limit For “Multiline textbox” is 1048576

Career scopes and salary scale

When it is about job crisis in job market, then Microsoft Dynamics CRM job accessibility is found at the lower side. Microsoft Dynamics CRM participants having in-depth knowledge and obtained skill-based training are able to discover better career opportunities in the worldwide job marketplaces. Yet, job markets are shrinking due to tough competitions and availability of cheap labor. However, the requirements of Microsoft Dynamics CRM participants have increased with the passing time.

Microsoft Dynamics CRM participants can expect a minimum salary of 33, 000 dollars per annum depending upon their location, business, and the company’s requirements.


The article comprised of Microsoft Dynamics CRM interview questions for freshers as well as experienced candidates. Our specialist trainers have tried their top of the acquaintance to help professionals in getting answers to all doubts and not clear concepts. The article has been thoroughly checked before publish. The questionnaire provides in-depth knowledge about the techniques and tricks used industry and during production hours. Even then, if learners still require more detailing about Microsoft Dynamics CRM, they may drop in a message to our experts concerning to Microsoft Dynamics CRM interview questions for experienced professionals. Our trainers would be happy to assist and resolve all your Microsoft Dynamics CRM-programming issues of the students. Join Microsoft Dynamics CRM Training in Noida, Microsoft Dynamics CRM Training in Delhi, Microsoft Dynamics CRM Training in Gurgaon

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